FAQ / Help

How Can I Sign up for Home Service? (We only offer Calling Cards at the moment)

  • Go to the website: https://www.lekotel.com
  • Click Sign Up and fill out the form.
  • Registration confirmation email with your PIN number will be emailed to you, please check your email.

How to make a payment on my Home Service account?

  • On the website https://www.lekotel.com click on “My Account/Recharge,” top right.
  • Enter your Email address and Password, click Login.
  • Click on “Make Payment” under Navigation on the left side.
  • Choose the amount and click Make Payment.

How long does it take to activate my account?

  • Our Security Department inspects and verifies all new customers' information in order to guarantee your online security and to protect you from online Credit Card fraud. Once the verification is complete your account will be activated and you will receive an email from us.

How can I start using my account after I sign up?

  • After making payment, dial an Access Number.
  • Enter your PIN number (You only enter your PIN number one time only.)
  • Enter destination number.
  • To make another call: don't hang up, press ## and enter the destination number. 

I have not received verification email after registration, why?

  • Registration confirmation email with PIN number is sent to the email address you provided during registration. Please check your ‘spam or junk mail’ folder. Also, check to make sure you entered your email address correctly during registration.

How to Login to my Account?

  • On the website https://www.lekotel.com
  • Click on my Account/Recharge (top right.)
  • Enter your email address and password, click Login, you will see your account summary including your available balance.

I forgot/lost my Password how can I retrieve it back?

  • Go to the website https://www.lekotel.com
  • Click on My Account/Recharge (top right). Enter your email address.
  • Click forgot your password and the Password will be emailed to you right away.

How can I buy a Calling Card on your website?

  • On the website https://www.lekotel.com
  • Click on the Calling Card tab.
  • Select the card you want and the quantity, then click proceed to checkout.
  • Complete payment information and click Check Out.

How to Recharge or add more minutes to a Calling Card?

  • Buy a new Calling Card on the website.
  • Dial an Access Number, press *8 and enter new card PIN number.

I made a payment on my Home Service account but no Credit received, why?

  • That means your payment did not go through to our system. Please check with your Credit Card Company or financial institution.

I did not receive PIN Number after I bought Calling Card, why?

  • PIN number is sent to your email address immediately after making a payment. Please check your ‘spam or junk mail’ folder. Also, check to make sure you have entered your email address correctly.

I forgot/lost my Calling Card PIN number how can I recover it?

  • Call or email Customer Service we will trace your PIN number through your telephone number.

What is the different between Home Service and Calling Card?

  • Home Service: When your balance is running low, you can add more funds to your account balance by login into your account. It is the best if you make frequent calls because you have only one PIN number.
  • Calling Card: Every time you buy a Calling Card, you will receive a new PIN #, and then you will have to recharge the old card with the new card PIN number.

Do I get receipt after making payment?

  • Yes, after each purchase you will receive a payment confirmation email with the total amount. If it is a Calling Card, you will also receive a receipt with a new PIN number.

What is the Payment method?

  • You can use your Credit Card or Debit Card to make a payment through PayPal our payment Gateway or you can use your PayPal account if you have one. No PayPal account is required to use PayPal.

Why you don't answer your customer service phone?

  • We are still a small company with limited resources and in order to keep our rates low for our customers we don't have the resources at this time to offer customer support over the phone 24 hours. But we answer written requests much more quickly through email.

Why is my account blocked or Suspended?

  • If we suspect any unusual activities on your account we will block or suspend your account.

How can I find my State Access Numbers?

  • On the website https://www.lekotel.com
  • Click on the Access Numbers tab and look for your State access number. If your State access number is not listed you can use any of the access numbers on the website, they are all regional and local calls in the US and Canada.

How can I setup Pinless Access Phone Numbers?

  • Login to your account.
  • Click on Pinless Access under Navigation.
  • You can add up to 4 different telephone numbers where you will be making your calls from.

What is the Dialing format?

  • Dial an Access Number
  • Enter your PIN #, for International call, dial 011+ country code + local number.
  • To make another call: don't hang up, Press ##.

How can I check the Rate for my Country?

How to setup Speed Dial?

  • Dial an Access number.
  • When you hear your account balance, Press *6.
  • Enter 2 digit numbers of your choice 10-99, example (10, 11, 12, 13, 25, 77 ... 99)
  • The system will tell you to enter the destination number.

How to make call with Speed Dial?

  • Dial your State Access number.
  • When the system tells you to enter destination number, enter the 2 digit numbers that you setup.

Do you charge connection fee or hidden charges?

  • No, we DO NOT charge connection fee or have any hidden charges.

What is PINLESS Dialing?

  • PINLESS dialing is a great feature that makes the dialing process easier, you only enter your PIN number once in a life time.

Do I get Credit for referring a Friend or Family member?

  • Yes, you will receive $1.00 Free Credit on your account for each person that registered and made payment on the account. Please tell them to write your name during registration in the section “Where did you hear about us”.

Do you charge the same rate for Mobile and Landline?

  • Yes, we charge the same rate for both Mobile and Landline.

How can I change my Password?

  • Login to your account.
  • Click change password under Navigation.
  • Enter the new Password and click Change.

How can I change my account Information?

  • Login to your account.
  • Click Profile under Navigation and make any necessary changes.
  • Click Update Info.

How can I check my Call or Usage History?

  • Login to your Home Service account.
  • Click on Usage History under Navigation choose the period and click show.

What is the minimum amount to recharge my Home Service Account?

  • Minimum amount is $10.00 for Home Service account.

Is there a Contract?

  • No, we don’t have a contract you are free to cancel your account any time.

Do you have Auto Recharge?

  • NO, we do not have auto recharge. We will text or email you when your balance is running low, you can then recharge your account. During registration, please uncheck “Save my Credit Card”.

Is your website secure when I make online purchase?

  • Yes, our website is 100% secured with 128-bit SSL encryption technology. We encrypt all communication between your browser and our website https://www.lekotel.com

Is my Credit Card and Personal information secured on your website?

  • Yes, your information is secured on our website. All payments are processed through PayPal the most trusted Payment Gateway in the World using their latest Secured Socket Layer (SSL) Encryption Technology. We use SSL authentication to encrypt your personal information in our system to ensure that your information is protected and secured.

What is Bonus Points and How can I use it?

  • This is a Reward Program for our Home Service Customers for their loyalty. New Customer will receive Free 20 Bonus Points upon registration. Customers will receive 20 Bonus Points every time they Recharge their Accounts, for example: ($10=20 Points; $20=30 Points; $30=40 Points; $40=50 Points). Customers can redeem (100 points for $1; 200 points for $2; 300 points for $3; 400 points for $4 Credit) by Login into their accounts and click on 'Claim Bonus' under Navigation on the left. The more you use, the more Bonus Points you get for Free Credit.

Is it free to open an Account?

  • Yes, you can open an account for free at any time you wish, there is no annual or monthly fee, you only pay for the minutes you use.

Can I have more than one Account?

  • No, you can only have one account.

How to use a Calling Card?

  • After purchasing a calling card, your PIN # will be email to you right away.
  • Dial an Access Number.
  • Enter your PIN #, for International calls, dial 011+ country code + local number.
  • To make another call: don't hang up, Press ##. 

Is $1.00 Free Credit available for New Customer only?

  • Yes, this offer is for first time New Customer only.

Which Currencies do you accept on your website?

  • All transactions are in US Dollar by default, but our payment gateway (PayPal) will convert your Currency to US Dollar at NO extra cost to you.

How often do you change your Rates?

  • We normally don’t change the rates often but the current rates are always available on the website under the Rate tab.

How do Customers report a problem?

Can I send SMS (Text) with my PIN number?

  • No, you can only use your PIN number to make phone calls to Mobile or Landline.

When do I start getting charged for my call?

  • When your call is answered at the destination you called.

Do I get charged for Dropped or Incomplete call?

  • No, you don’t get charged for dropped or incomplete calls, if you were charged for dropped or incomplete calls please call Customer Service for credit.

Can my Home Service account Balance expire?

  • No, there is no expiration and your balance remains on your account for ever.

How fast do you process Refund?

  • We process refund and credit customer’s account immediately after our investigation.

Do you share your customers’ information with another company?

  • No, we DO NOT share our customers’ information with another company. We respect our customers’ privacy.

What is the minimum connecting time?

  • The minimum connecting time is (1) minute rounding.

Do you charge Taxes?

  • No, we DO NOT charge Taxes.

Can my Account be cancelled?

  • Yes, we have the right to cancel your account without notice and at any time if we suspect any fraudulent activity on the account.

Can I use the Calling Card on Pay Phones?

  • NO, you cannot use the Calling Card on Pay Phone. You can only use the Calling Card on cell phones and landline phones.

Can I use your Calling Card/Home Service in Canada?

  • Yes, you can use our Calling Card and Home Service in Canada.

Do you have Access Number for Canada?

  • Yes, click Access Numbers tab on the website and look for Canada number.

Do I need to sign up before I can buy a Calling Card?

  • No, you don’t need to sign up to buy a calling card.

Does the Calling Card expire?

  • No, the Calling card does not have expiration date, your balance remains on the calling card forever.

Do you have an App?

  • No, we don’t have an App. Call Apps are not always reliable for International calls.

How can I check my balance on my Calling Card?

  • Dial an access number.
  • Enter your PIN number if necessary, the system will tell you the balance on the card.

Can I use your service outside United States and Canada?

  • Yes, you can use our service outside United States and Canada as long as you make a payment through PayPal and use any of the Access Numbers on the website. Please check with your local telephone company in your country.